Cape and Kantary Hotels
Travel Information COVID-19
Our assurance to guests.
Cape and Kantary Hotels would like to reassure current and prospective guests of our commitment to your safety and security.
Cape and Kantary’s entire team will be on hand to assist our guests whose travel plans have been affected
by the Covid-19 outbreak. We always work to the highest standards of hygiene and cleanliness
but since the Covid-19 outbreak we have put extra measures in place with emphasis on flexibility
as the situation develops. We are closely monitoring the advice of the Centers for Disease Control
and Prevention and the WHO and following their recommended guidelines as well as liaising with
local health authorities. Our normal cleaning and sanitisation operations will be carried out
even more rigorously and regularly to ensure the safety, health and comfort of every guest.
For guests making new reservations prior to July 31 for arrival dates through September 30, we will allow the reservation to be changed or cancelled at no charge up to 72 hours before the scheduled arrival date.* Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.
For guests making new reservations for arrival dates on or after October 1, individual hotel cancellation policies in place at the time of reservation will apply.
Please note that this policy does not apply to online travel agent or TravelTogether bookings. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.
Take care and stay safe.
The health and well-being of our guests is a priority at this difficult time.
We are committed to cleanliness and offer the following support for the enjoyment
of their holiday:
All hotels have measures in place to protect guests as far as possible from the Covid19 virus.
All guests, staff and other arrivals are temperature-scanned on arrival;
Alcohol and sanitising gel is made available to guests for frequent hand-cleansing;
Swimming pools are appropriately chlorinated as usual and chlorine levels are checked
and adjusted regularly;
Strictly enforced regulations for staff regarding hand-washing with alcohol-based
cleaners ensure a high level of sanitation.
All public areas including lobbies, elevators, door handles, public toilets,
the fitness studio and other equipment which guests may touch are cleaned with 75% v/v alcohol.
Before guests check in the accommodation including furniture and all appliances
is thoroughly disinfected with 75% v/v alcohol.
During this treatment doors and windows are opened to allow warm sunlight
and fresh air to flood the accommodation.
All food and beverage outlets are sanitised and serviced according to current
We are in continuous contact with local authorities to monitor regular updates
and will strictly follow the instructions issued by the Thai Government.